IT User Support Specialist (in-office)

St. Paul, MN
Full Time
Experienced
Mission: Together, we will be the first choice for awards and gifts.

About the Role
At Crystal D, we Turn Emotions Into Memories and our IT team helps make that happen. As our IT Help Desk Support Specialist, you’ll keep our technology running smoothly and our teams supported every day.

*This position requires to be in-office*
 

          What You’ll Do

  • Provide fast, friendly support via tickets, phone, chat, and in person

  • Troubleshoot hardware, software, and user issues with minimal downtime

  • Set up and maintain workstations, laptops, printers, and mobile devices

  • Install and update applications and systems

  • Manage user accounts and password resets

  • Support and maintain the phone system


    What You Bring

  • 3+ years of IT support or related experience

  • Strong troubleshooting and problem-solving skills

  • Experience with Windows and Microsoft Office

  • Clear communication and ability to work in a fast-paced environment

  • Bonus: SQL, server, or Linux experience


    Who You Are

  • Helpful, reliable, and detail-oriented

  • A strong communicator who enjoys working with people

  • Driven and growth-minded

  • Aligned with our values: Integrity, Respect, Quality, Commitment, Passion

     

    Benefits

  • Weekly Pay

  • Paid Holidays

  • Paid Time Off

  • 401(k) Match

  • Health, Dental & Life Insurance

  • Flexible Spending Account

  • Employee Assistance Program

  • Employee Discount

  • MANY Company events


    Location
    505 Atwater Circle
    St. Paul, MN 55103
     

    Salary: $55,000 annually

    Apply today and help us create the WOW Effect!

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